You ordered two items through the internet and you received two different items. Write a letter to the manager: Explain about what you ordered. Ask why the two other items were different. Ask about how he would solve this problem.

Dear Sir or Madam, On November 27 , 2022,I booked two items through the internet from your
shop
.
Then
I received two different items from your
shop
. I asked you to change it to a new one . Now I am afraid that I have to ask to change it again .
Firstly
, before I booked a
dress
from your
shop
I and my sister were searching beautiful
dress
for my brother's wedding ceremony. During
this
time we saw your advertisement. After
this
phenomenon,we booked that same colour and size
dress
from your
shop
. But you send us a different colour
dress
. After that, I and my sister were so upset . And
that is
why I must ask you why it is colour different. I request that please change the new one
that is
like I booked . If you can't do
this
you refund the money in full. I hope you will look into the matter and give me an immediate reply. Yours faithfully ................ Khamrayeva Munisa
Submitted by asqar4997 on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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