You ordered two items through the internet and you received two different items. Write a letter to the manager: Explain about what you ordered. Ask why the two other items were different. Ask about how he would solve this problem.

Dear sir or madam ,
l
am Maxmasoliyeva Joziba and
l
am writing
this
letter regarding the two products that have been purchased from the company website . Actually,
l
have received different items than
l
have ordered it seems to be a mistake . In fact , it is the
first
time
l
am dealing with your enterprise . Two days ago
l
was surfing the internet looking for high-quality modern style dresses .
Accordingly
,one of my friends suggests visiting your online store as you have a good reputation for selling those clothes
thus
l
visited your website and selected what
l
need
then
l
submitted the order and they brought them to me today . Indeed , one of the clothes is a white silky dress that has red flowers which gave it an attractive appearance .
However
the other is a black short outfit that
l
picked it up for evening occasions . Actually,
l
would ask explanation from your side concerning what happened and please tell me how soon you will deliver the dress
l
have chosen . I look forward to hearing from you soon . Yours faithfully, Maxmasoliyeva Joziba.
Submitted by asqar4997 on

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Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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