You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

Dear Sir or Madam, Greetings of the day. Hope you are doing well. I am an esteemed customer of your online store. I have been shopping from your store for almost 5 years. I have been enjoying good service and benefits.
However
, lately, I have been surprised with the kind of service and quality of your goods. I had placed an order for a hard
disk
which was delivered to me yesterday. I was flabbergasted when I opened the parcel to see the USB cable missing from it and
also
the hard
disk
had several scratches. How can anyone access the hard
disk
without the cable? I am witnessing
such
a quality concern for a
second
time. I would appreciate it if you can pick up the defective hard
disk
and replace it with a good one on an immediate basis. I would
also
recommend you look up the quality of products to retain your customers in the long run. Your early action is highly appreciated. Yours faithfully ABC
Submitted by sandhya7385 on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • faulty
  • dissatisfied
  • rectify
  • refund
  • replacement
  • defective
  • customer service
  • resolve
  • item description
  • online transaction
  • discrepancy
  • compensation
  • order number
  • acknowledgement
  • customer satisfaction
  • prompt action
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