You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter: Describe the situation Explain what happened Say what you would like the manager to do

Dear Sir, I am writing

this

letter to express my gratitude for the services I received at your

hotel

the past week. I booked your

hotel

for 3 days from 20th March to 23rd March. At the time of my arrival at your

hotel

, not only I received a warm welcome but

also

really great services were provided to me by one of your staff members. When I arrived, the weather got very fierce and I was stuck in a heavy downpour at the corner of the street. It was nearly impossible for me to carry the luggage alone all the way to your

hotel

although

, the

hotel

was only a mile away from the point where I was stranded. During

this

situation, I contacted one of the members of your staff for extending help. I was astonished to see that your

hotel

not only sent a car to pick me up from that location but, on my arrival offered me a complimentary lunch. I would like to show my gratitude towards your staff and I am planning to send a gift as a token of appreciation. I am looking forward to visiting your

hotel

again Yours faithfully, Sana.