You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter • describe the problem with the equipment • explain how this problem is affecting your work • say what you want the shop or company to do

Dear Sir or Madam, I purchased a

laptop

computer

from your store five days ago and it does not seem to be working properly. The model is an X-1 and my receipt number is

abcxyz

Correct your spelling

ABC XYZ

ABC-XYZ

. I have

also

attached a scanned copy of the receipt for your kind reference. I followed the instructions from the user’s manual, which stated that I should connect the

laptop

to a wall outlet before turning the power on. After I plugged in the power cord and hit the power button, the screen was on but stayed blue, rather than displaying a welcome page or information page as I expected. I tried to restart the

computer

, but it did not resolve the problem. I just started my job as a data analyst and my duties are heavily relied on various kinds of software, so a well-functioning

computer

is essential for my work. The

laptop

not functioning is delaying the progress at work for both me and my colleagues. It is

also

embarrassing for me to not have a smooth start and I am anxiously hoping to solve

this

issue soon. I request that I have the malfunctioning

laptop

returned and replace

it

Correct pronoun usage

apply

show examples

with another one with the same model. I understand that the supply is tight and you might not have a replacement readily available, if

that is

the case, another model with similar functions and performances is

also

acceptable to me. The bottom line is that I can have access to a usable

computer

to catch up with the progress as soon as possible. If you have any questions, please feel free to contact me via

this

email address or my cell phone at (123)4567. I look forward to your timely response. Yours faithfully, John Doe