You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter • describe the problem with the equipment • explain how this problem is affecting your work • say what you want the shop or company to do

Dear Sir or Madam, I purchased a
laptop
computer
from your store five days ago and it does not seem to be working properly. The model is an X-1 and my receipt number is
abcxyz
Correct your spelling
ABC XYZ
ABC-XYZ
. I have
also
attached a scanned copy of the receipt for your kind reference. I followed the instructions from the user’s manual, which stated that I should connect the
laptop
to a wall outlet before turning the power on. After I plugged in the power cord and hit the power button, the screen was on but stayed blue, rather than displaying a welcome page or information page as I expected. I tried to restart the
computer
, but it did not resolve the problem. I just started my job as a data analyst and my duties are heavily relied on various kinds of software, so a well-functioning
computer
is essential for my work. The
laptop
not functioning is delaying the progress at work for both me and my colleagues. It is
also
embarrassing for me to not have a smooth start and I am anxiously hoping to solve
this
issue soon. I request that I have the malfunctioning
laptop
returned and replace
it
Correct pronoun usage
apply
show examples
with another one with the same model. I understand that the supply is tight and you might not have a replacement readily available, if
that is
the case, another model with similar functions and performances is
also
acceptable to me. The bottom line is that I can have access to a usable
computer
to catch up with the progress as soon as possible. If you have any questions, please feel free to contact me via
this
email address or my cell phone at (123)4567. I look forward to your timely response. Yours faithfully, John Doe
Submitted by allanhhb on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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