Your neighbour has written to you to complain about the noise from your flat. Write a letter to your neighbour. In your letter • explain the reason for the noise • offer your neighbour an apology • tell them what action you will take.

Dear Mrs Ocran, I received your mail yesterday addressing the noise from my apartment which you considered unpleasant. I want to start by saying that it wasn'

t

an intentional act. The sound came from a washing machine I purchased the previous day. I started it and noticed it made unusual sounds. I would have put it off at once but thought it would stop in a few minutes but when it didn'

t

stop, I chose to complete the washing cycle to ascertain the level of anomaly so I could make a well-informed report to the retail company. I am very sorry for causing you

such

discomfort because of that, please accept my sincerest apologies. I will ensure there won'

t

be a reoccurrence as I won'

t

use that particular machine ever again. I will mail a report to the company later today and make immediate arrangements for a dispatcher to return it at noon today at once to them as my work schedule won'

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afford me the time to do that myself;

this

is to make sure my teenage children don'

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use it in my absence thinking the noise can be managed. Thank you and I hope you will accept my apology and be certain that won'

t

ever let that happen again. Yours sincerely, Osbert Onyinyechi Angela