You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, I am writing to express my dissatisfaction with the product I purchased from your online store.
Firstly
, I provide you
my
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with my
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item order details for your information. I bought jewellery from your online store
last
Saturday. Particularly, I bought a
sliver
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silver
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chain and a
bracelet
from it. You can check my order details in your database by filtering my Email.
Secondly
, I would like to describe issues my wife faces
while
wearing the jewellery. The length of the
sliver
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silver
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chain is too short as what
it
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is
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mentioned in
online
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the online
an online
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store. My wife thought that
this
chain is for kids.
Although
it is beautiful and attractive, the size
not
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does not
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match
to
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apply
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her. Another problem is
in
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with
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bracelet
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the bracelet
a bracelet
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. The
color
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colour
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of it is different
then
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than
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what we ordered. We bought
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a sliver
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sliver
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silver
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bracelet
and we got
blue
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a blue
the blue
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color
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colour
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bracelet
.
Lastly
, it is appreciating that you
except
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accept
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complain
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complaint
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and it is better to replace it with
new
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a new
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one. It is good you initiate
this
process as soon as possible. I would appreciate it if you could look into
this
matter at your earliest convenience. I look forward to your reply. Yours faithfully, Milav Soni
Submitted by writing7 on

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Topic Vocabulary:
  • order number
  • shipment
  • delivery
  • damaged
  • defective
  • package
  • request
  • replacement
  • refund
  • customer support
  • awaiting your prompt response
  • solution
  • photos attached
  • upon inspection
  • apologies in advance
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