There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success. Write a letter to the manager of the sports centre.

✨ Do you want to improve your IELTS writing?
Dear Sir or Madam , I am one of your loyal and regular customers.
However
,
this
time I am writing in order to complain about the poor customer
service
that I received a month ago from your sports
centre
. I am not at all pleased with
service
Correct article usage
the service
show examples
and I hope you will take prompt action after investigating
this
letter. I went to your sports
centre
and
and
Remove the redundancy
apply
show examples
when I entered
to
Change preposition
apply
show examples
the changing room , it had not been cleaned , the air conditioning was not working. In fact , I did not pay much attention to
this
issue until the problem became more frequent. After that , I told
this
situation to the
centre
's customer
service
. They took 2 days to resolve
this
problem. After 3 days I became to the sports
centre
and I checked
changing
Change the verb form
to change
show examples
rooms but nothing
has
Unnecessary verb
apply
show examples
changed.
This
is a frustrating and daunting experience that I have had with your
service
and I would ask you to investigate the reason for
this
poor customer support. I look forward to your reply and a resolution to my problem. Yours faithfully , Kate.
Submitted by omondavlat91 on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • frequent user
  • specific issues
  • cleanliness
  • hygiene
  • broken facilities
  • lack of supplies
  • address the issue
  • response
  • emphasize
  • well-maintained
  • comfort
  • hygiene
  • politely
  • firmly
  • request
  • resolve
  • prompt resolution
  • discuss
What to do next:
Look at other essays: