The charts below show the information about a US bus company between 1999 and 2003. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The bar graphs present data about the performance of a particular bus company, with regard to its buses arriving on time, and how many

complaints

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were made by passengers in five succeeding years.

Overall

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, the

target

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rate

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of buses arriving on time declined each

year

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, and that of the actual fluctuated but generally exceeded the

target

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rate

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. Meanwhile, the number of

complaints

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from passengers increased with some fluctuations in those years. In 1999, about 82% of buses arrived on time, and

this

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was about 2% higher than the

target

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figure.

In addition

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, the percentage of actual busses arriving punctually fell to around 30% after a

year

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which is about 10% lower than

the

Correct article usage

apply

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expected.

This

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figure rose again by about 12% in 2001 which was similar to that in 2002, whereby the expected

rate

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was moderately lower than the actual by about 2%.

Subsequently

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,

this

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rate

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went up to just under 80% by 2003 which is more than two times higher than the

target

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proportion. Meanwhile, in the initial

year

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, the number of

complaints

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made by passengers was about 60, and it jumped to about 90 after a

year

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before experiencing a slight decrease in 2001. Later, the figure went up steadily, recording around 120

complaints

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in

this

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bus company in 2003.