The charts below show the information about a US bus company between 1999 and 2003. 
 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The bar graphs present data about the performance of a particular bus company, with regard to its buses arriving on time, and how many

complaints

were made by passengers in five succeeding years.

Overall

, the

target

rate

of buses arriving on time declined each

year

, and that of the actual fluctuated but generally exceeded the

target

rate

. Meanwhile, the number of

complaints

from passengers increased with some fluctuations in those years. In 1999, about 82% of buses arrived on time, and

this

was about 2% higher than the

target

figure.

In addition

, the percentage of actual busses arriving punctually fell to around 30% after a

year

which is about 10% lower than

the

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expected.

This

figure rose again by about 12% in 2001 which was similar to that in 2002, whereby the expected

rate

was moderately lower than the actual by about 2%.

Subsequently

,

this

rate

went up to just under 80% by 2003 which is more than two times higher than the

target

proportion. Meanwhile, in the initial

year

, the number of

complaints

made by passengers was about 60, and it jumped to about 90 after a

year

before experiencing a slight decrease in 2001. Later, the figure went up steadily, recording around 120

complaints

in

this

bus company in 2003.