You have just returned from holiday and were not satisfied with your trip. Write to the travel agency. In your letter •Say where / when you went on holiday •Explain why you are not satisfied with your holiday •Tell them what you would like them to do

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Dear Uyen, I'm writing to complain about just returning from holiday and were not satisfied with my trip. I went to Da Lat City
last
month with my family to relax
at the end
of the year. I'm not satisfied with my holiday to start with homestay not warm water for a bath.
Therefore
,
this
evening my family was not happy with not
satisfied
Replace the word
satisfactory
show examples
agency you
provide
Wrong verb form
provided
show examples
for me.
Besides
, the weather is very cold so it is very bad. I want to improve the satisfaction of the travel agency for the holiday of customers. The agency should hotline customer care, and listen to
opinions
Correct article usage
the opinions
show examples
of customers. I trust
this
matter will be resolved soon. Thank you for watching. I look forward to your response. Yours faithfully, Minh Hiep
Submitted by yeshomeclass on

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coherence cohesion
Ensure the letter has a clear introduction, body, and conclusion, with each paragraph introducing and developing a single point or idea.
greeting and closing
Use a more formal structure and language when writing to a travel agency. Personal greetings like 'Dear Uyen' can be replaced with 'Dear Sir/Madam' or 'To whom it may concern', and sign-offs should be appropriately formal.
coherence cohesion
Connect sentences and paragraphs using cohesive devices (e.g., conjunctions, pronouns, etc.) to aid in the flow of information and ideas throughout the letter.
task achievement
Address all parts of the task thoroughly. Include more details about the issues faced during the holiday, explain how each issue impacted your experience, and specify what resolution you want from the travel agency.
task achievement
Write in a respectful and polite tone throughout the letter. Avoid casual language and phrases that may not be appropriate in a formal complaint.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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