Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

Dear Sir, I am writing to express my dissatisfaction with both the substandard products sold and

lacklustre

Correct article usage

the lacklustre

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service provided by your company. Just over two weeks ago, I bought a new digital car

radio

from Meteor as a replacement for my previous one which was no longer functional.

However

, quite unlike its predecessor, which worked reliably for nearly 15 years, the

radio

you sold could not even turn on without emitting a horrendous buzz. I tried switching it off and on, which tends to miraculously work with most other modern technology, but there was still no response. Ultimately, I chose to bring it back to your shop and the young assistant quite sincerely apologised and explained that it would be repaired by the coming Friday.

However

, I am still awaiting any form of contact from your business and it is now eight days since I spoke to your employee. Meteor has an excellent reputation in

this

area and I am astonished as to what has happened in

this

instance. I feel quite disgusted by your lack of customer care and demand to know why there has been

such

a long wait to resolve a simple problem. I insist that you either return the

radio

I purchased in full working order within the next few working days

,

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or provide me with a replacement

radio

. I look forward to hearing from you. Grzegorz Gniewny