TASK 1 You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. In the letter, you should: • Where you stayed • What the problems were • How they can fix your complaints

Dear Sir, My name is John. I am writing to express my dissatisfaction about the

room

of your hotel Express Inn where I stayed for one week. The car which you arranged for the pick-up was late to arrive at the hotel. ,

,

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Furthermore

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,Furthermore

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the

room

was not ready on time and I had to wait for 30 minutes. ,

,

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Moreover

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,

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the air condition of the

room

was not working properly, despite

of

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the complaints the a/c engineer came the next day into the

room

which made it difficult for me to sleep.

In addition

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,

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the mini-bar refrigerator in the

room

was not working properly and drinks were cold.

Apart from

this

housekeeping service staff rang the bell of the

room

,

while

it was on DND. I would like to request you to improve your services and refund half of the amount. I look forward to hearing from you. Yours faithfully. John