The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers

The first given bar chart represents the actual and

target

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percentage of services arriving on time between 1999 and 2003. Meanwhile, the second bar chart shows how many complaints were made in the same period.

Overall

Linking Words

, the expected

target

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of buses arriving on time decreased over the years

while

Linking Words

the actual ones had many

flunctuations

Correct your spelling

fluctuations

. The number of complaints from their passengers increased throughout the period. In 1999 and 2000, the company's

target

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of buses arriving on time was similar at 86%

although

Linking Words

the data actually decreased significantly from 85% to 82%. From 2001 to 2003,

this

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company dropped the

target

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of on-time arrival to just over 84% and the actual figure climbed to 85%. It is clear from the second graph, the number of

complaint

Change to a plural noun

complaints

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shipped at 70 per thousand of total passengers in 1999. 100 per

thounsand

Correct your spelling

thousand

passenger's journey complaint were made in 2000 before it fell to over 80 in 2001. Following by the next two

year

Fix the agreement mistake

years

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,

this

Linking Words

figure grew considerably to 110 and 120 per, respectively.