The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers

The bar graphs illustrate a bus business’s goal and reality in punctuality and how many criticisms from passengers over a period of 5 years from 1999 to 2003.

Overall

, it is clear from the graphs that except for 2003, the record for target was higher than actual and

also

in 2003, the business achieved most complaints. In detail, the goals for punctuality in 1999 and 2000 and between 2001 and 2002 were equal, with a difference of 1

percent

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per cent

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, at 86

percent

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per cent

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and 85

percent

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per cent

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, respectively.

However

, the firm continued to lower its goal to 84.5

percent

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per cent

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in 2003. The percentage for actual punctuality of the company fluctuated throughout the survey. It began at 85

percent

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per cent

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in the beginning

then

had a dramatic decrease to 82

percent

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per cent

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. In the next 3 years, the data oscillated from 84

units

to 84.9

units

. Fortunately, in 2003, the company pulled down the target so the figure for actual could be higher than that of the target. It is

also

worth mentioning that in 1999, the company just received 70 complaints. In the following year,

this

figure raised about 30

units

and followed by 85

units

in 2001. The

last

2 years of the survey contributed the most to the number of complaints sent to the firm, at 110 and 120, in that order.