The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers

The bar graphs illustrate a bus business’s goal and reality in punctuality and how many criticisms from passengers over a period of 5 years from 1999 to 2003.

Overall

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, it is clear from the graphs that except for 2003, the record for target was higher than actual and

also

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in 2003, the business achieved most complaints. In detail, the goals for punctuality in 1999 and 2000 and between 2001 and 2002 were equal, with a difference of 1

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percent

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, at 86

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percent

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per cent

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and 85

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percent

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per cent

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, respectively.

However

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, the firm continued to lower its goal to 84.5

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percent

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in 2003. The percentage for actual punctuality of the company fluctuated throughout the survey. It began at 85

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percent

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in the beginning

then

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had a dramatic decrease to 82

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percent

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. In the next 3 years, the data oscillated from 84

units

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to 84.9

units

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. Fortunately, in 2003, the company pulled down the target so the figure for actual could be higher than that of the target. It is

also

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worth mentioning that in 1999, the company just received 70 complaints. In the following year,

this

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figure raised about 30

units

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and followed by 85

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in 2001. The

last

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2 years of the survey contributed the most to the number of complaints sent to the firm, at 110 and 120, in that order.