The barchart illustrates the volume of complaints received in 2019 in millions.

Figure 1 shows the
volume
Use synonyms
of
complaints
Use synonyms
received in 2019 H1 compared to previous periods. Excluding
complaints
Use synonyms
made about
PPI
Use synonyms
, the
volume
Use synonyms
of
complaints
Use synonyms
received decreased by 6% between 2018 H2 and 2019 H1.
This
Linking Words
is the lowest
volume
Use synonyms
of
complaints
Use synonyms
received and the largest decrease in the
volume
Use synonyms
of non-
PPI
Use synonyms
-related related
complaints
Use synonyms
between two reporting periods since 2016 H2. The
volume
Use synonyms
of
PPI
Use synonyms
complaints
Use synonyms
increased by 34%, from 1.58m to 2.12m, and accounted for 49.3% of all
complaints
Use synonyms
received in 2019 H1.
This
Linking Words
increase was in line with expectations following the approach of the
PPI
Use synonyms
complaints
Use synonyms
deadline and the FCA’s advertising campaign. Firms received 4.29m
complaints
Use synonyms
in the first half (H1) of 2019. Payment Protection Insurance (
PPI
Use synonyms
)
complaints
Use synonyms
made up 49% of all
complaints
Use synonyms
received during
this
Linking Words
period. The
volume
Use synonyms
of
PPI
Use synonyms
complaints
Use synonyms
increased by 34%, from 1.58m to 2.12m between the second half (H2) of 2018 and 2019 H1.
PPI
Use synonyms
complaints
Use synonyms
took longer on average to resolve compared to previous periods, with 24% of all
complaints
Use synonyms
taking longer than 8 weeks to resolve in 2019 H1, compared to 3% in 2018 H2. Fewer
PPI
Use synonyms
complaints
Use synonyms
were upheld in 2019 H1 compared to 2018 H2 (54% compared to 63%). Excluding
PPI
Use synonyms
, the
volume
Use synonyms
of
complaints
Use synonyms
received by firms decreased by 6%, from 2.32m to 2.18m between 2018 H2 and 2019 H1.
This
Linking Words
is the lowest
volume
Use synonyms
of
complaints
Use synonyms
received, excluding
PPI
Use synonyms
since new reporting rules came into effect in 2016.

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Fully explain your ideas

To get an excellent score in the IELTS Task 2 writing section, one of the easiest and most effective tips is structuring your writing in the most solid format. A great argument essay structure may be divided to four paragraphs, in which comprises of four sentences (excluding the conclusion paragraph, which comprises of three sentences).

For we to consider an essay structure a great one, it should be looking like this:

  • Paragraph 1 - Introduction
    • Sentence 1 - Background statement
    • Sentence 2 - Detailed background statement
    • Sentence 3 - Thesis
    • Sentence 4 - Outline sentence
  • Paragraph 2 - First supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 3 - Second supporting paragraph
    • Sentence 1 - Topic sentence
    • Sentence 2 - Example
    • Sentence 3 - Discussion
    • Sentence 4 - Conclusion
  • Paragraph 4 - Conclusion
    • Sentence 1 - Summary
    • Sentence 2 - Restatement of thesis
    • Sentence 3 - Prediction or recommendation

Our recommended essay structure above comprises of fifteen (15) sentences, which will make your essay approximately 250 to 275 words.

What to do next:
Look at other essays: