There have been several comp,laints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter • describe the complaints that have been made • say why the reception area is important • suggest how the reception area could be

Dear Mr Smith, I am writing

this

letter upon request to come up with some solutions for the increasing number of complaints regarding our front desk. After going through all the complaints carefully, I found that most of the complaints were made about no timely response to customers' phone calls by the team.

Moreover

, In online reviews , people explained that nobody attends the telephone for room services and outdoor inquiries about room reservations . Unfortunately,the reports showed that eight out of ten calls were missed on a fairly daily basis. I believe the reception area is the backbone of our hotel.

Thus

, it is highly important to tackle the problem right away. In my opinion, the lack of staff is the primary cause .

Therefore

, it is crucial to schedule more than one person at the reception,who can respond to all the inquiries and customer requests. I hope you will take action regarding the situation and make the right decision . Thanks for your consideration. Yours sincerely, Sukh