There have been several comp,laints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter • describe the complaints that have been made • say why the reception area is important • suggest how the reception area could be

#comp #laints #reception #area #visitors #company #manager #complaints

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Dear Mr Smith, I am writing

this

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letter upon request to come up with some solutions for the increasing number of complaints regarding our front desk. After going through all the complaints carefully, I found that most of the complaints were made about no timely response to customers' phone calls by the team.

Moreover

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, In online reviews , people explained that nobody attends the telephone for room services and outdoor inquiries about room reservations . Unfortunately,the reports showed that eight out of ten calls were missed on a fairly daily basis. I believe the reception area is the backbone of our hotel.

Thus

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, it is highly important to tackle the problem right away. In my opinion, the lack of staff is the primary cause .

Therefore

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, it is crucial to schedule more than one person at the reception,who can respond to all the inquiries and customer requests. I hope you will take action regarding the situation and make the right decision . Thanks for your consideration. Yours sincerely, Sukh

Submitted by ranusukh77 on Sat Jul 22 2023

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4
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

170 words

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