You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four people at the restaurant as a gesture of goodwill.
#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #people #gesture #goodwill
Dear John,
I am writing
this
letter to apologize for the service you received at the restaurant last
Sunday night.
I investigated the whole matter via cameras and then
, I discovered that you really got an unpleasant meal which is not our company standard.
We checked our booking list as per the policy you booked a table for a group of four people for dinner at the hotel last
month. The staff member's behavior
was quite unprofessional towards the guests. I feel sorry that you did not receive your expected meal, I can see from the cameras that the meatballs you got were overcooked, and as you are saying the Change the spelling
behaviour
flavor
could be quite bland.
I have done the quality inspection in my store and I am going to check the chef's performance daily to provide the best service in the city.
I would be grateful if you could revisit the store as we are offering you the complimentary dish for all four of you guys and I am ready to refund the amount of the Change the spelling
flavour
last
visit.
I am looking forward to your response.
See you soon.
Yours sincerely,
Ravinder KaurSubmitted by rk366704 on
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.
single idea per paragraph
Make sure each paragraph addresses a single idea or point to improve clarity.
complete response
Try to add more details about the actions taken, such as training or disciplinary actions, to strengthen your response.
logical structure
Use transitions and linking words to improve the logical flow of the letter.
suitable writing tone
Polite and suitable writing tone maintained throughout the letter.
greeting and closing
Effective greeting and closing used.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.