You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four people at the restaurant as a gesture of goodwill.

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Dear John, I am writing

this

letter to apologize for the service you received at the restaurant

last

Sunday night. I investigated the whole matter via cameras and

then

, I discovered that you really got an unpleasant meal which is not our company standard. We checked our booking list as per the policy you booked a table for a group of four people for dinner at the hotel

last

month. The staff member's

behavior

Change the spelling

behaviour

show examples

was quite unprofessional towards the guests. I feel sorry that you did not receive your expected meal, I can see from the cameras that the meatballs you got were overcooked, and as you are saying the

flavor

Change the spelling

flavour

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could be quite bland. I have done the quality inspection in my store and I am going to check the chef's performance daily to provide the best service in the city. I would be grateful if you could revisit the store as we are offering you the complimentary dish for all four of you guys and I am ready to refund the amount of the

last

visit. I am looking forward to your response. See you soon. Yours sincerely, Ravinder Kaur

Submitted by rk366704 on Sat Aug 31 2024

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single idea per paragraph

Make sure each paragraph addresses a single idea or point to improve clarity.

complete response

Try to add more details about the actions taken, such as training or disciplinary actions, to strengthen your response.

logical structure

Use transitions and linking words to improve the logical flow of the letter.

suitable writing tone

Polite and suitable writing tone maintained throughout the letter.

greeting and closing

Effective greeting and closing used.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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3Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
2Grammar mistakes
 

10 paragraphs

192 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

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Structure your letter

lt is important to ensure that children with a wide range of abilities and from a variety of social backgrounds mix with each other at schoo/. To what extent do you agree or disagree?

People can eat a wide variety of food that can be grown in other areas. As a result, people eat more food produced in other regions than that only locally made. Do the advantages of this development outweigh the disadvantages?

The Government Is Wasting Money On Arts And This Money Could Be Better Spent Elsewhere To what extent do you agree or disagree?

1.Some people think its a good thing for senior managers to have much higher salaries than the other workers in a company. To what extend do you agree or disagree?

The best way to remove poverty in developing countries is to provide 6 years of free education to all children. So that they can read, write and use numbers agree or disagree.