The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers.

The bar chart illustrates how well the bus

company

can perform in both the frequency of driving to a depot on time as the

target

giving and how many customers feel pleasant with the bus service on their journey between 1999 and 2003.

Overall

, the

company

hardly reached the

target

through 4

years

although

it reduced the percentage of aim for every 2

years

, except 2003.

Moreover

, it

also

received disappointment from customers, and the

number

of

complaints

grew in each period. In the first two

years

, the percentage of objectives suggested high than it could do in reality, at 86%.

Although

in the first

year

the buses recorded 85% nearly the aim, a sharply reduce of 3% was seen in the percentage of services arriving on time in 2000. The

company

witnessed the portion of the time that drivers could go exactly at approximately 85% in the following two

years

.

However

, the actual figures were still lower than expected about 1%. By 2003, the

company

could meet a better result which is higher than the

target

of about 0,5%. Turning to the

complaints

number

, it increased the awful experiments of passengers journeys

in

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show examples

each

year

. There was a dramatic growth of 100 in the

number

of

complaints

in the first two

years

. Even though the

number

of

complaints

reduced to nearly 90 in 2001, it pumped to 100 again in the next

year

.

Although

2003 could get over the

target

, an increase of 20 was recorded in the

complaints

in

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this

year