You should spend about 20 minutes on this task. Write at least 150 words. You have recently ordered an item from the internet, but are not happy with the purchase. Write to the company. In your letter •Describe what you purchased •Explain why you are not happy with the purchase •Tell them what you would like them to do about the situation You do NOT need to write any addresses.

Dear Sir or Madam, After compliments, I recently bought a product from your Facebook page, order #12345, which I received yesterday. I am writing to complain that the specification of the item received was not similar to your advertisement. Kindly, let me elaborate more in the below lines. As per your website, it is mentioned that the smartwatch is waterproof and has a built-in camera. Unfortunately, after I unboxed the watch, I discovered that it is only water resistant and cannot be used

while

swimming.

Moreover

, it does not have a camera, but can only function as a shutter button for the mobile camera. I would,

therefore

, wish if you can refund back the full amount that I have paid.

However

, I will pack your item in the same condition I received, and mostly, I can drop it at your office within one week period. Looking forward to your kind response at the earliest possible time. Yours sincerely, Mohamed Ammar