You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it. Write a letter to the manager of the online store. In your letter describe the problem with the piece of sports equipment say what happened because of the problem explain what you would like the company to do.

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Dear Sir or Madam, I am writing
this
letter to report the faulty badminton shuttlecock launcher that I purchased from your store. My name is Maninder Kaur and I ordered
this
machine on 25th July and received it on 5th August. When I turned it on, it started making a noise indicating that the shuttle is stuck in its valve. After two or three minutes, it started working but throwing cocks at a greater speed. As I started practising, one cock hit my hand so hard
due to
automatic setting changes that it left a scratch on my hand and it keeps hurting. I have a district-level match next month and I cannot practice for some days. I am scared as I will not be able to practice. I am exceedingly displeased with the quality as it was my first time ordering from your store. It would be great if you could send a technician to repair the machine or an exchange would be
also
appreciated. I look forward to hearing from you immediately. Yours faithfully, Maninder Kaur
Submitted by manindermand28 on

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Topic Vocabulary:
  • anticipation
  • defect
  • malfunction
  • inconvenience
  • disappointment
  • remedy
  • replacement
  • refund
  • resolution
  • patronage
  • loyalty
  • customer service
  • timely
  • efficient
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