The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The two bar charts provide information concerning the percentage of services arriving on time both actual and

target

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, and the number of complaints per thousand passenger’s journeys between 1999 and 2003, a period of 5 years.

Overall

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, it can be clearly seen that 2003 was the only year that the actual performance was higher than the

target

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performance of a bus company,

whereas

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it is interesting to note that the number of complaints from the passenger was at the highest level in the

last

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of given years.

To begin

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with the passenger complaints bar chart, the total number significantly grew to about 70 in 1999, 100 in 2000 and slightly decreased to approximately 85 in 2001. After that, it increased to about 110 in 2002 and 120 in 2003 which was the highest rate over the following 5 years. Moving on to the comparison of the actual performance and the

target

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chart bar, the most remarkable point is that the biggest decrease was the reduction of actual services from 85% in 1999 to 82& in 2000 before a significant rise up between 2001 and 2003. During the same period, the

target

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percentage reasonably fell from 85% in 2001 to around 84.5% in 2003 which is the lowest level.