Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio

Dear Sir or Madam, I am writing to let you know that my radio that I bought was not working properly
as a result
of which it was sent back for
repair
. It has been a week since
then
and it is still not fixed. It is making me very frustrated as I was not expecting
this
quality of service. I understand it might take some time to
repair
but the problem is that I haven't heard back in a week. No response is not acceptable.I would like to kindly ask you to explain to me the problem and the reason for the delay. I do not want to wait anymore for the
repair
. Please
repair
it as quickly as possible.If the radio is not in a repairable condition, please replace
this
with a new radio and send it to my address as soon as possible. Thank you for your time. Regards, Nilankar Deb
Submitted by nilankar11 on

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Topic Vocabulary:
  • malfunctioning
  • inconvenience
  • promptly
  • compensation
  • customer satisfaction
  • reliable
  • favorable resolution
  • essential
  • retail business
  • well-known chain
  • swift resolution
  • personal use
  • disappointment
  • frustration
  • inquiry
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