The pie charts illustrate visitors' responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.

The pie charts illustrate how extent of customer satisfaction with quality services at the Parkway Hotel through surveys conducted in 2005 and 2010.

Overall

, there was a significant decline in the proportion of guests’ unsatisfactions in 2010,

while

a progressive soar can be seen in the fulfilment attitudes of examined clients. The percentage of hotel visitors rated quality services as excellent started at 5%, followed by a significant rise to 28% in 2010.

Furthermore

, only 14% of guests described customer service in the hotel as good in 2005, before having a subsequent threefold increase to 39% in 2010.

Additionally

, the figure for people who gave a 'satisfactory' vote declined significantly from 45% to 17% over the period. There was an almost halved drop from the figure of poor voted to 12% in 2010. A similar change can be seen in the figure for people who thought customer service to be very poor, which dropped from 15% to only 4% in 2010.