The pie charts illustrate visitors' responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
The pie charts depict visitor
responses
to a survey regarding customer
service at the Parkway Hotel
in 2005 and 2010.
In general, there was a remarkable enhancement in customer
feedback
concerning the hotel
's services in 2010 when compared to the data from 2005. The most noteworthy transformation was the substantial reduction in negative responses
, accompanied by a remarkable upswing in the proportion of exceptionally positive feedback
, and a significant increase in the number of favorable
Change the spelling
favourable
responses
.
Evidently, an overall
improvement in customer
feedback
is attributed to the decline in unfavorable
Change the spelling
unfavourable
responses
, which decreased from 36% in 2005 to a mere 16% in 2010. Specifically, assessments categorized as poor and very poor for the Parkway Hotel
's services, which accounted for 21% and 15% respectively in 2005, experienced a considerable decrease, plummeting to 12% and 4% in 2010.
Additionally
, when focusing specifically on customers' appreciation of the hotel
's services, the most striking change was the substantial surge in the proportion of excellent responses
, which catapulted from a mere 5% in 2005 to an impressive 28% in 2010. Following closely was the share of positive feedback
, which comprised two-fifths of the total responses
in 2010. Interestingly, the surge in highly positive customer
feedback
paradoxically led to a reduction in overall
customer
satisfaction levels, which experienced a significant decline of 28%, ultimately settling at 17% in 2010.Submitted by lenam2k1 on
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