The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The bar chart delineates information related to the performance of the bus company in punctuality terms which means comparing two data when the company was trying to achieve a

target

and another chart depicts the

complaints

per thousand passengers journey in five different years, which are 1999, 2000, 2001, 2002 and 2003. Looking from an

overall

perspective,

it is clear that

every two years, the

target

has been abated. During 1999 and 2000, the

target

for a particular bus company was identical

that is

86%.

However

actual services arriving on time is lowest in 2000 which is only 82%,

while

in 1999 it is 85%. In 2001 and 2002,

this

target

percentage has been decreased by one per cent. The actual percentage for services arriving on time is 84.5% and 84% respectively.

In contrast

to

this

, in 2003, the record has been reversed and actual services with punctuality is more than the

target

, which accounts for only 84.5%.

Complaints

from customers were showing variability. In 2003

complaints

were highest which was 120

while

the lowest count was seen in 1999 which was about 70. For the years 2000, 2001 and 2002 these

complaints

ranged between these two units.