The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The bar chart delineates information related to the performance of the bus company in punctuality terms which means comparing two data when the company was trying to achieve a

target

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and another chart depicts the

complaints

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per thousand passengers journey in five different years, which are 1999, 2000, 2001, 2002 and 2003. Looking from an

overall

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perspective,

it is clear that

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every two years, the

target

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has been abated. During 1999 and 2000, the

target

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for a particular bus company was identical

that is

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86%.

However

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actual services arriving on time is lowest in 2000 which is only 82%,

while

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in 1999 it is 85%. In 2001 and 2002,

this

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target

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percentage has been decreased by one per cent. The actual percentage for services arriving on time is 84.5% and 84% respectively.

In contrast

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to

this

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, in 2003, the record has been reversed and actual services with punctuality is more than the

target

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, which accounts for only 84.5%.

Complaints

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from customers were showing variability. In 2003

complaints

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were highest which was 120

while

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the lowest count was seen in 1999 which was about 70. For the years 2000, 2001 and 2002 these

complaints

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ranged between these two units.