You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter: explain why you are writing express concern about the missing card ask them what they intend to do

Dear Sir/Madam, I am writing a request about the issuance of a new debit
card
from your branch. I applied for one week of a new ATM
card
through the online form and I received it today. The
letter
I am sending to you is because I haven't received my new
card
.
Although
, I have to mention that I received your
letter
. But unfortunately, my
card
was not with your acknowledgement
letter
.
Besides
this
, the
card
was not being attached mistakenly to your dispatcher.
However
, it is my deep concern that it is gone because the envelope had remained merely a
letter
.
However
, is important to check the enclosure before sending a
letter
to your clients so the mistakes do not happen again. You can ask your employee if he may have forgotten to attach the
card
with the
letter
. I am requesting to please send my bank
card
as soon as possible because my payments are stopped
due to
my ATM
card
.
Furthermore
, the charges on my
card
will not be deducted again because it is missed by your dispatcher. I am looking forward to hearing from you as soon as possible. Yours Sincerely,
Submitted by mobinadurrani43 on

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Coherence & Cohesion
The structure of the letter needs improvement. Paragraphs should be clearly separated and each should contain a single clear idea. Consider using a new paragraph for each point you make, which will enhance readability and structure.
Coherence & Cohesion
Opening and closing of the letter are adequate but could be more formal and appropriate considering the context is a bank's head office. Ensure to use proper salutations and closings to reflect the formality of the situation.
Task Achievement
The response is somewhat incomplete as it lacks details on the steps the bank should take to resolve the issue. Include specific actions you expect the bank to take regarding the missing card. Additionally, ensure to provide all relevant information about the situation.
Task Achievement
The tone of the letter is on the casual side. For a letter to a bank's head office, a more formal tone is advised. Avoid colloquial phrases and ensure the use of formal language throughout the letter.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • acknowledge receipt
  • compromised security
  • unauthorized transactions
  • identity theft
  • reissue
  • secure (the account)
  • fraudulent activity
  • account holder
  • security measures
  • customer service
  • follow-up
  • discrepancy
  • escalate the issue
  • trace the delivery
  • account security
  • financial risk
  • confidential
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