IELTS Writing Correction Service /
Writing Samples /
Band 4.5

Your telephone company made a mistake about sending your bill to a wrong address. Write a letter to the account manager to complain and explain what problems this caused and what you would like them to do

#telephone #company #mistake #bill #address #account #manager
Dear Sir or Madam, I am Gill, a regular service user of your company ,and I am writing
this
 to express my disappointment regarding the delivery of my phone
bill
 to
a
Correct article usage
the
show examples
 wrong address. I received my phone
bill
 from one of my neighbours living in my unit ,and after getting the invoice when I visited the website to pay
bill
Add an article
the bill
a bill
show examples
 I witnessed that a
penality
Correct your spelling
penalty
show examples
 of $60 was credited to my phone charges . I was very disappointed about it. I contacted the customer service department but,they were not very helpful
therefore
, I had no other option than paying the
bill
 including the fine amount. I request you to look into
this
 issue and find a solution. I will be more than happy if you will adjust the
penailty
Correct your spelling
penality
amount in
upcoming
Add an article
the upcoming
show examples
bill
. I hope for
positive
Add an article
a positive
the positive
show examples
 response from you. Yours faithfully, Gill.
Submitted by gill.g24 on

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coherence cohesion
Ensure that the letter follows a clear logical structure, with appropriate use of linking words and paragraphs to improve cohesion and readability.
greeting and closing
Make sure the greeting is consistent with the closing style; begin with 'Dear Sir/Madam,' and end with 'Yours sincerely' if you do not know the name, or 'Yours faithfully' if you know the name of the person (Mr. Smith, for example).
single idea per paragraph
Try to maintain one central idea per paragraph, which you have done reasonably well. However, make sure each paragraph smoothly transitions to the next to improve the flow of the letter.
task achievement
Provide a full response to the task by ensuring all parts of the prompt are clearly addressed with sufficient detail.
suitable writing tone
The tone of your writing is generally suitable for a formal complaint letter, remaining polite and formal throughout. Maintain this tone consistently.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
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