You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words.

Dear Sir or Madam,

Last

Monday I ordered a

cover

for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it. In relation to the specifics of the order, I purchased

this

leather

cover

through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with

this

letter. The issue with the

cover

is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the

cover

supports the HTC Desire 12+ model and is an original leather product. So I’m sure

this

is a manufacturing flaw. As a solution, and because I really like the design and look of the

cover

, I am hoping that you will agree to replace it with a new and genuine one for free.

Otherwise

, I would like a full refund, and I will be contacting PayPal if I do not hear back from you in regards to

this

within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, John Smith

Submitted by lakshmisnl5 on Sat Nov 25 2023

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coherence cohesion

Ensure each paragraph focuses on a single idea to maintain clarity and organization throughout the letter. Although this has been largely achieved, minor improvements could be made to focus paragraphs more narrowly on individual aspects of your complaint.

coherence cohesion

While the overall structure of the letter is logical and easy to follow, some transitions between ideas could be smoother to enhance readability and flow.

coherence cohesion

You have appropriately opened and closed the letter with formal greetings and sign-offs which are suitable for correspondence with a company.

task achievement

You have addressed all three bullet points of the task effectively, providing clear details about the order, the issues with the item, and the action you expect from the company.

task achievement

The tone of the letter is mostly formal and appropriate for the context; maintaining a consistent formal tone throughout the entire letter would improve the overall impression.

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3Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

8 paragraphs

227 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

order number
shipment
delivery
damaged
defective
package
request
replacement
refund
customer support
awaiting your prompt response
solution
photos attached
upon inspection
apologies in advance

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You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words.

people should only buy food sourced locally.what are advantages and disadvantages?

students in university education should develop specialist in one subject area rather than develop a wider range of different subjects. to what extent do you agree or disagree?

Many museums charge for admission while others are free. Do you think the adv of charging people for admission to museums outweigh the disadv? Give reasons for your answer & include relevant examples.

The movements of people from the villages to the cities for work has caused a lots of problems in both places. What are the serious problems associated with this? What measures can be taken to solve these problems?