You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words.
Dear Sir or Madam,
Last
Monday I ordered a cover
for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it.
In relation to the specifics of the order, I purchased this
leather cover
through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with this
letter.
The issue with the cover
is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the cover
supports the HTC Desire 12+ model and is an original leather product. So I’m sure this
is a manufacturing flaw.
As a solution, and because I really like the design and look of the cover
, I am hoping that you will agree to replace it with a new and genuine one for free. Otherwise
, I would like a full refund, and I will be contacting PayPal if I do not hear back from you in regards to this
within a week.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Yours faithfully,
John SmithSubmitted by lakshmisnl5 on
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coherence cohesion
Ensure each paragraph focuses on a single idea to maintain clarity and organization throughout the letter. Although this has been largely achieved, minor improvements could be made to focus paragraphs more narrowly on individual aspects of your complaint.
coherence cohesion
While the overall structure of the letter is logical and easy to follow, some transitions between ideas could be smoother to enhance readability and flow.
coherence cohesion
You have appropriately opened and closed the letter with formal greetings and sign-offs which are suitable for correspondence with a company.
task achievement
You have addressed all three bullet points of the task effectively, providing clear details about the order, the issues with the item, and the action you expect from the company.
task achievement
The tone of the letter is mostly formal and appropriate for the context; maintaining a consistent formal tone throughout the entire letter would improve the overall impression.
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