There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter • describe the complaints that have been made • say why the reception area is important • suggest how the reception area could be

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Dear Mr. Houck, I am writing
this
letter report the recent complaints regarding the express packages receiving issue at our
reception
desk. As more employees choose to deliver their goods purchased from online stores to our company's address, the part of the area is often occupied by those packages not claimed and fetched by their real consignees immediately. It is commonly recognized that the
reception
procedure is an essential VI (Visual Identity) part of any organization. A well-organized
reception
area can build up a great first impression for our customers, suppliers, and business partners when they
are visiting
Wrong verb form
visit
show examples
our office in person.
That is
why I am concerned about the disorder of those mismanaged packages. I would propose a separate mail-receiving spot to accommodate all the mail, and our small storage room could be an ideal alternative. It is just next to the
reception
area and easy for the receptionist to supervise,
while
the
reception
can be maintained in a clean and tidy order. I would appreciate your consideration and approval. Yours sincerely, Antoine
Submitted by huaixiangdong on

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Coherence and Cohesion
Ensure that each paragraph presents a clear and distinct idea, without mixing different concerns or suggestions.
Task Achievement
Expand on the specific complaints about the reception area; more detailed examples would create a fuller picture and satisfy task response criteria.
Coherence and Cohesion
To improve the logical structure, present problems and solutions more systematically, with clearer transitions between points.
Task Achievement
The greeting and closing are appropriate, demonstrating a formal and polite tone that is well-suited for the context.
Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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