You found a problem with the item which you bought it online. Write a letter to the company manager. In your letter, you should: •describe the item •explain what the issue is •suggest what you expect the manager to do

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Dear Sir or Madam,
l
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am writing order to complain about your deliver service, but
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like your
product
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. The first problem is the tv
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bought
last
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week is of very poor quality and does not meet the market requirements.The back of the
product
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you delivered to me is broken and
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am very dissatisfied with the person who delivered
this
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product
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,but
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had a good opinion of your company before
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received
this
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product
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but
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do not think so now.
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am
also
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very dissatisfied with your poor
product
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and delivery service.
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request that you replace
this
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product
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and fire the person who delivered it to me and replace him with a professional person .
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ask you to exchange
this
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product
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for a better one or return the money , if you do not exchange the
product
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,
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will complain to the relevant organization. I look forward to your reply and a resolution to my problem. Yours faithfully, Abdujalilov mirsaid.

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coherence cohesion
You should ensure that the letter has a clear introduction, body, and conclusion.
greeting and closing
Make sure to address the recipient appropriately and sign off the letter in a formal tone.
coherence cohesion
Organize the letter so each paragraph presents a single issue or point.
task achievement
The task requires you to describe the item, explain the issue, and suggest a solution, which you only partially completed. Focus on all three aspects fully to improve your score.
suitable writing tone
Maintain a formal and polite tone throughout the letter. Avoid demands like firing an employee, which are inappropriate for this context.
Topic Vocabulary:
  • defective
  • malfunction
  • brand new
  • refund
  • replacement
  • warranty
  • customer satisfaction
  • purchase date
  • order number
  • compensation
  • resolution
  • escalation
  • damaged
  • substandard
  • retailer
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