Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio

✨ Do you want to improve your IELTS writing?
Dear Sir or Madam, I am writing with regard to the broken
radio
which has been repaired since
last
week. I hope
this
letter finds you well. Two weeks ago I bought a
radio
from the Grant Ave. branch of your shop. I noticed it was not working appropriately when I got home,
hence
, I took it back to the store and on-site staff told me they would repair it for me. Unfortunately, one week passed and I have not heard them back, so, it would be great if you could provide me with a feasible reason for the delay.
In addition
, they gave me a number to follow up on the process from the company's website,
however
, there is no update regarding my issue. I believe that
while
the problem was caused by your side, and
due to
the valid guarantee of the
radio
, it would be
graceful
Correct your spelling
grateful
show examples
for your brand reputation if you provide me promptly with my repaired
radio
or a brand-new one. I hope you will consider my request favourably. Yours faithfully Ali A
Submitted by ali on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

coherence cohesion
Ensure each paragraph has a clear main idea and that supporting sentences are directly relevant to the main idea.
coherence cohesion
Try to use a wider range of cohesive devices (linking words) to guide the reader through your points more smoothly.
task achievement
Include specific details about the radio (model, purchase date) and describe the malfunction more specifically to strengthen your task response.
task achievement
Maintain a consistent and suitably formal or polite tone throughout. Avoid informal expressions or slang.
Topic Vocabulary:
  • malfunctioning
  • inconvenience
  • promptly
  • compensation
  • customer satisfaction
  • reliable
  • favorable resolution
  • essential
  • retail business
  • well-known chain
  • swift resolution
  • personal use
  • disappointment
  • frustration
  • inquiry
What to do next:
Look at other essays: