The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.

The diagrams compare the difference

of

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between

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the actual and proposed

punctuality

of a bus company, and the

amount

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number

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of complaints made by passengers.

Overall

, Both

acutal

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actual

punctuality

and the number of

criticism

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criticisms

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are

in

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apply

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fluctating

trend

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trends

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while

target

punctuality

decreased

throught

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throughout

through

the year. The difference

of

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between

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the estimated and real

number

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numbers

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were

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was

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similar with the difference not

exceed

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exceeding

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5%. In detail, the real

amount

of the bus arrived on time started

with

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at

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85% in 1999 and dropped by 3% in 2000. Afterwards, it climbed to more than 84% in 2001 and fell to 84% in 2002. Eventually, the percentage of the actual ratio increased to

near

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nearly

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85% in 2003. In

term

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terms

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of the target ratio of

punctuality

, it began with the highest point at 86%,

then

it remained

unchange

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unchanged

for

year

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a year

the year

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.

However

, the ratio dropped slightly to 85% in 2001 and

the

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apply

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this

goal

maintained

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was maintained

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until 2002.

Lastly

, the proposed percentage

reduced

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was reduced

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to just less than 85%. When it comes to the number of complaints, it started with around the quantity of 70 in 1999. Afterwards, it rocketed to the

amount

of 100 in 2000, followed by

the

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a

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drop to just more than 80 in 2001.

However

, the dissatisfaction of passengers

raised

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rose

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again in 2002 with the

amount

of more than 100 and reached a peak at 120 in 2003.