The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.

The diagrams compare the difference

of

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between

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the actual and proposed

punctuality

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of a bus company, and the

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amount

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number

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of complaints made by passengers.

Overall

Linking Words

, Both

acutal

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actual

punctuality

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and the number of

criticism

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criticisms

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are

in

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apply

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fluctating

trend

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trends

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while

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target

punctuality

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decreased

throught

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throughout

through

the year. The difference

of

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between

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the estimated and real

number

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numbers

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were

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was

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similar with the difference not

exceed

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exceeding

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5%. In detail, the real

amount

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of the bus arrived on time started

with

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at

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85% in 1999 and dropped by 3% in 2000. Afterwards, it climbed to more than 84% in 2001 and fell to 84% in 2002. Eventually, the percentage of the actual ratio increased to

near

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nearly

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85% in 2003. In

term

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terms

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of the target ratio of

punctuality

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, it began with the highest point at 86%,

then

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it remained

unchange

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unchanged

for

year

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a year

the year

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.

However

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, the ratio dropped slightly to 85% in 2001 and

the

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apply

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this

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goal

maintained

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was maintained

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until 2002.

Lastly

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, the proposed percentage

reduced

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was reduced

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to just less than 85%. When it comes to the number of complaints, it started with around the quantity of 70 in 1999. Afterwards, it rocketed to the

amount

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of 100 in 2000, followed by

the

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a

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drop to just more than 80 in 2001.

However

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, the dissatisfaction of passengers

raised

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rose

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again in 2002 with the

amount

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of more than 100 and reached a peak at 120 in 2003.