The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.

The two graphs depict different information related to

complaints

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within the

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bank

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Bank

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of America. The pie

graph

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shows the sources of

complaints

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,

while

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the bar

graph

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illustrates the average

time

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taken between investigation into

complaints

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and final action taken. In general, by far the highest number of

complaints

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against the

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bank

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Bank

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of America originated from the public. The bar

graph

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shows the average

time

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period between investigation and action is around 5

months

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. 63% of all

complaints

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against the

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bank

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Bank

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of America are lodged by the public. Of the remaining 37% of

complaints

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, the figures can be grouped into percentages between 11 and 8%, which are made up of government agencies, out-of-state agencies, and insurance companies.

Then

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interestingly, media and

bank

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employee

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employees

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made up

and

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an

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equal figure, 3% in the chart. The bar

graph

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shows that 2001 had the highest waiting

time

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for

complaints

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of medical misconduct at 6

months

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.

Although

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there is a significant drop from 6

months

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in 2001 to 5

months

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in 2002, all previous and proceeding years display an average waiting period of 5

months

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. Despite

this

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, over

time

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the average waiting period is decreasing.