The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.

The two graphs depict different information related to

complaints

within the

bank

Capitalize word

Bank

show examples

of America. The pie

graph

shows the sources of

complaints

,

while

the bar

graph

illustrates the average

time

taken between investigation into

complaints

and final action taken. In general, by far the highest number of

complaints

against the

bank

Capitalize word

Bank

show examples

of America originated from the public. The bar

graph

shows the average

time

period between investigation and action is around 5

months

. 63% of all

complaints

against the

bank

Capitalize word

Bank

show examples

of America are lodged by the public. Of the remaining 37% of

complaints

, the figures can be grouped into percentages between 11 and 8%, which are made up of government agencies, out-of-state agencies, and insurance companies.

Then

interestingly, media and

bank

employee

Fix the agreement mistake

employees

show examples

made up

and

Correct your spelling

an

show examples

equal figure, 3% in the chart. The bar

graph

shows that 2001 had the highest waiting

time

for

complaints

of medical misconduct at 6

months

.

Although

there is a significant drop from 6

months

in 2001 to 5

months

in 2002, all previous and proceeding years display an average waiting period of 5

months

. Despite

this

, over

time

the average waiting period is decreasing.