You should spend about 20 minutes on this task. There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear ...........,
Dear Sir/Madam,
I am writing
this
letter to report a complaint regarding reliability issues in the bus service provided by your company for the past two weeks.
There are several problems raised by some of the people
in our neighbourhood and one of the main issues is the timing of bus services. People
had to wait for a very long time because the buses were following the proper schedule. Some people
also
reported that the website which we use to book tickets
is also
not functioning properly and consequently
they are not able to book the tickets
for their travel.
Therefore
, this
has been impacting a lot of people
as they are not able to reach their workplace on time and they have to catch a taxi to go to their work. Consequently
, they spend a lot of money on taxis and sometimes while
returning home, they cannot find a ride back home during late hours. For people
who need to travel long distances, they are not able to book tickets
online and they have to go in person to get tickets
and stand for long hours.
One of the ways that I would suggest to your company to mitigate the issue is , to hire an inspector who would ensure that buses are on schedule and follow proper timing.
For the website problem, I would recommend trying out a new software ticketing system and hiring a team of experts to develop the website to make sure that this
can be avoided in future.
I would appreciate it if your company could take serious action on the above matter and give us a more reliable bus service to our area.
Yours faithfully,
BrianSubmitted by raghavender1197 on
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task achievement
Be clear and concise with your issues and directly link them to how they affect you for a stronger task response.
task achievement
Expand on suggestions with more detail or alternatives to demonstrate problem-solving skills.
tone
Maintain a positive and respectful tone throughout, as this matches the formal nature of a complaint letter.
coherence & cohesion
Use paragraphing effectively to separate different points for clarity. One problem or suggestion per paragraph can enhance reader understanding.
coherence & cohesion
Try to vary your sentence structures and link ideas smoothly within and between paragraphs for a more cohesive letter.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.