There have been several complaints about the reception area where visitors in your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter • describe the complaints that have been made • say why the reception area is important • suggest how the reception area could be improved

Dear Mr. Brown, I am writing to you in regard to the recent criticisms about the visitor
reception
area
. The complaints mostly
center
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centre
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around poor lighting, outdated furniture, and a lack of cleanliness.
Additionally
, some visitors have reported difficulty in finding their way around the
area
and have expressed dissatisfaction with the
overall
appearance of the space. It is vital that the
reception
area
makes a positive impression as it is the first point of contact for visitors
in
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to
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our company. A well-designed and maintained
reception
area
can create a welcoming atmosphere and convey a sense of professionalism. Given these concerns, I would like to suggest some enhancements to the
reception
area
. One solution could be to update the lighting and furniture, to create a more modern and inviting atmosphere.
Additionally
, regular cleaning and maintenance could help to ensure that the
area
is always presented in the best possible condition. The wayfinding could be improved by adding signage to make it clearer for
first time
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first-time
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visitors. I would be happy to discuss these suggestions
further
and to work with you to implement them. Yours sincerely, Garrett Keller
Submitted by amandacflago23 on

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task achievement
Although the letter adequately addresses the task, it could benefit from more detailed suggestions to further boost the task achievement score. For example, elaborating on specific furniture pieces or lighting solutions, as well as proposing a schedule for regular maintenance, could provide a clearer action plan.
coherence and cohesion
For coherence and cohesion, try to make connections between ideas within and across paragraphs clearer. Using a wider range of cohesive devices such as 'Furthermore,' 'Consequently,' and 'As a result' can help to better link observations, problems, and solutions, enhancing the overall flow of the letter.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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