When you received a device ordered online you discovered that it was damaged. Write a letter to the company. In your letter: • Explain what you ordered and the problem with it; • Tell how important is this purchase to you; • Ask for solutions of the problem. Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear ....,

✨ Do you want to improve your IELTS writing?
Dear...., Greetings, I hope
this
Linking Words
letter finds you well, I am writing to you concerning the
last
Linking Words
order
Use synonyms
number 00Z I purchased from your online store.
Although
Linking Words
it was from the new expensive collection, it did not work at all.
Firstly
Linking Words
, the
order
Use synonyms
was
Correct article usage
an IPHONE
show examples
IPHONE
Correct your spelling
iPhone
15 with all the latest features, it cost me four thousand Riyal. When I received the
order
Use synonyms
I tried to switch on the phone but I figured out that it was damaged,
moreover
Linking Words
, the charger was not in the carton. I would like to be informed that
this
Linking Words
order
Use synonyms
was crucial as it is my
sister
Change noun form
sister's
show examples
birthday gift,
therefore
Linking Words
I was waiting to get
this
Linking Words
order
Use synonyms
before I
go
Wrong verb form
went
show examples
to the party.
Finally
Linking Words
, I am a regular customer and I am entitled
a
Change preposition
to a
show examples
new phone since the
last
Linking Words
one was damaged, or to refund
this
Linking Words
order
Use synonyms
. I am waiting for your prompt reply. Yours sincerely, Adam White
Submitted by abdoo.magicoo on

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

Greeting
Ensure to include a clear greeting (e.g., 'Dear [Company Name] Team,') to start your letter formally.
Clarity
You've successfully communicated the problem, making it clear what the issue is and why it's important to you.
Structure
The letter follows a logical structure that guides the reader through the issue, its significance, and a call for resolution.
Tone
Your tone throughout the letter is appropriately formal and polite, which is suitable for the context.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • defective
  • replacement
  • customer service
  • refund
  • warranty
  • disappointment
  • urgently
  • material defect
  • manufacturing flaw
  • proof of purchase
  • resolution
  • expedite
  • parcel
  • logistics
  • safeguard
  • rectify
  • imperative
  • correspondence
What to do next:
Look at other essays: