When you received a device ordered online you discovered that it was damaged. Write a letter to the company. In your letter: • Explain what you ordered and the problem with it; • Tell how important is this purchase to you; • Ask for solutions of the problem. Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear ....,

Dear...., Greetings, I hope
this
letter finds you well, I am writing to you concerning the
last
order
number 00Z I purchased from your online store.
Although
it was from the new expensive collection, it did not work at all.
Firstly
, the
order
was
Correct article usage
an IPHONE
show examples
IPHONE
Correct your spelling
iPhone
15 with all the latest features, it cost me four thousand Riyal. When I received the
order
I tried to switch on the phone but I figured out that it was damaged,
moreover
, the charger was not in the carton. I would like to be informed that
this
order
was crucial as it is my
sister
Change noun form
sister's
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birthday gift,
therefore
I was waiting to get
this
order
before I
go
Wrong verb form
went
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to the party.
Finally
, I am a regular customer and I am entitled
a
Change preposition
to a
show examples
new phone since the
last
one was damaged, or to refund
this
order
. I am waiting for your prompt reply. Yours sincerely, Adam White
Submitted by abdoo.magicoo on

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Greeting
Ensure to include a clear greeting (e.g., 'Dear [Company Name] Team,') to start your letter formally.
Clarity
You've successfully communicated the problem, making it clear what the issue is and why it's important to you.
Structure
The letter follows a logical structure that guides the reader through the issue, its significance, and a call for resolution.
Tone
Your tone throughout the letter is appropriately formal and polite, which is suitable for the context.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • defective
  • replacement
  • customer service
  • refund
  • warranty
  • disappointment
  • urgently
  • material defect
  • manufacturing flaw
  • proof of purchase
  • resolution
  • expedite
  • parcel
  • logistics
  • safeguard
  • rectify
  • imperative
  • correspondence
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