You have recently bought some camping equipment but it was faulty. You phoned the shop but no action has been taken. Write a letter to the shop maneger. In your letter, -Describe the problem with the equipment -Explain what happened when you phoned the shop -Say what you would like the maneger to do

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Dear Mrs Smith, The reason I am writing to you is to inform you of some troubles with the equipment I bought in your store.

To begin

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with, I would like to point out that I purchased a tent in your local shop in New York. Everything looked great, but when I went on the trip and unpacked the tent, I noticed that there were a lot of holes in the walls and the roof.

Therefore

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, my camping holidays were ruined.

Secondly

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, as soon as I got home I phoned your manager in order to make a refund.

Moreover

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, it was not 10 days from the moment I bought the tent and I had all the rights to make a refund.

Although

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I explained everything to the manager, he refused to give my money back or at least change a purchased item for another.

To sum up

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, I want you to take responsibility for

such

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an incident and offer me a full refund. You can contact me by number +380667532995. Thank you in advance. Yours Sincerely, Kseniia Malokhatko

ksrnnnWed May 15 2024

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task achievement

Your letter could benefit from additional specifics about the call, such as the date and time you called, which would make it more detailed and convincing.

coherence cohesion

Consider breaking longer sentences into shorter ones to improve readability.

coherence cohesion

The letter is well-structured with each paragraph addressing a specific point.

task achievement

The tone is formal and appropriate for a letter of complaint.

7
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

178 words

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