IELTS Writing Correction Service /
Writing Samples /
Band 6

You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

#product #website #company #aren’t #actions
Dear Sir/ Madam I ordered newly launched black coloured headphones from Samsung company.
Although
,
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apply
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I was not in the mood to buy them, after having a look at those headphones I was really excited to use them.Other than that, features are
this
 product are amazing especially, active noise cancellation
as well as
 battery life.I ordered on 2 May and I received my parcel within a day.
However
, I was supposed to receive Samsung company headphones unfortunately, I got a duplicate of those after paying money for the original ones.I regret to inform you that your online services are below my expectations. I contacted your customer service immediately
for
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about
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this
 issue, but I have not got a good response from them.So, I would like you to either replace the device with the original one or initiate a full refund. I look forward to receiving a prompt reply. Yours sincerely, R
Submitted by rupalivverma99 on

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coherence cohesion
Your letter should include paragraph breaks to improve readability. Each main point should be in its own paragraph.
task achievement
Clearly mention the specific resolution you are seeking (i.e., a replacement or a refund) in a well-structured paragraph.
task achievement
Ensure the tone remains polite and professional throughout the letter. Reiterate the issues and maintain a respectful tone for a better response.
coherence cohesion
Your greeting and closing were appropriate and respectful.
task achievement
You explained the situation clearly and provided relevant details about your order and the issues you faced.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
Topic Vocabulary:
  • order confirmation
  • invoice
  • discrepancy
  • substitute
  • standard procedure
  • customer service
  • replacement
  • refund
  • expedite
  • defective
  • product description
  • inconvenience
  • resolution
What to do next:
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