You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

#product #website #company #aren’t #actions

Dear Sir/ Madam I ordered newly launched black coloured headphones from Samsung company.

Although

Remove the comma

apply

show examples

I was not in the mood to buy them, after having a look at those headphones I was really excited to use them.Other than that, features are

this

product are amazing especially, active noise cancellation

as well as

battery life.I ordered on 2 May and I received my parcel within a day.

However

, I was supposed to receive Samsung company headphones unfortunately, I got a duplicate of those after paying money for the original ones.I regret to inform you that your online services are below my expectations. I contacted your customer service immediately

for

Change preposition

about

show examples

this

issue, but I have not got a good response from them.So, I would like you to either replace the device with the original one or initiate a full refund. I look forward to receiving a prompt reply. Yours sincerely, R

Submitted by rupalivverma99 on Thu May 23 2024

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coherence cohesion

Your letter should include paragraph breaks to improve readability. Each main point should be in its own paragraph.

task achievement

Clearly mention the specific resolution you are seeking (i.e., a replacement or a refund) in a well-structured paragraph.

task achievement

Ensure the tone remains polite and professional throughout the letter. Reiterate the issues and maintain a respectful tone for a better response.

coherence cohesion

Your greeting and closing were appropriate and respectful.

task achievement

You explained the situation clearly and provided relevant details about your order and the issues you faced.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
2Grammar mistakes
 

7 paragraphs

147 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

order confirmation
invoice
discrepancy
substitute
standard procedure
customer service
replacement
refund
expedite
defective
product description
inconvenience
resolution

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You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

Word Count

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