You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter ● describe the problem with the equipment ●explain how this problem is affecting your work ●say what you want the shop or company to do

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Dear Sir/Madam, I hope

this

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letter finds you well. I am writing to request a repair of my laptop, which I recently bought from your shop. My name is Smith, and I work as a transport manager for Star Company. Currently, I am working from home.

Last

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month, I purchased a Samsung laptop from your shop.

However

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, all of a sudden, the keyboard stopped working properly. Specifically, when I type, some letters are missing, and there is a noise coming from the keyboard. As I mentioned, I work from home.

Due to

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this

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issue, I am unable to submit important documents to customers and office authorities,

such

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as payment confirmations and daily reports.

This

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is adversely affecting my work performance.

Therefore

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, I request that you resolve

this

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issue as soon as possible. When I called your branch assistant, I was informed that it is not possible to resolve

this

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issue quickly without your reference. I have sent the laptop to your branch and attached

this

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letter. I hope you will give

this

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matter your kind attention and provide a quick solution. Yours faithfully, Smith

dhanushkalakmal19Sat Jun 22 2024

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task achievement

Your letter is clear and detailed, effectively covering all points asked in the task. To further enhance the response, you might consider providing a bit more detail on how the keyboard issue specifically impacts tasks (e.g., 'I am finding it difficult to type up reports or respond to emails promptly').

coherence cohesion

Your letter has a logical structure and flows well. To refine it, ensure each paragraph contains a single idea to maintain clarity. For instance, the sentence starting with 'When I called your branch assistant...' could be moved to a new paragraph to enhance readability.

suitable writing tone

You used appropriate, polite, and professional language throughout the letter, which is very suitable for this type of communication.

greeting and closing

Your letter includes a clear greeting and closing, making it polite and reader-friendly.

6
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

184 words

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Topic Vocabulary:

malfunctioning
error messages
troubleshooting
productivity
affecting
equipment
brand
model
repair
replacement
refund
delays
critical
impacting
user manual

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