You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter ● describe the problem with the equipment ●explain how this problem is affecting your work ●say what you want the shop or company to do
Dear Sir/Madam,
I hope
this
letter finds you well. I am writing to request a repair of my laptop, which I recently bought from your shop.
My name is Smith, and I work as a transport manager for Star Company. Currently, I am working from home. Last
month, I purchased a Samsung laptop from your shop. However
, all of a sudden, the keyboard stopped working properly. Specifically, when I type, some letters are missing, and there is a noise coming from the keyboard.
As I mentioned, I work from home. Due to
this
issue, I am unable to submit important documents to customers and office authorities, such
as payment confirmations and daily reports. This
is adversely affecting my work performance.
Therefore
, I request that you resolve this
issue as soon as possible. When I called your branch assistant, I was informed that it is not possible to resolve this
issue quickly without your reference. I have sent the laptop to your branch and attached this
letter.
I hope you will give this
matter your kind attention and provide a quick solution.
Yours faithfully,
SmithSubmitted by dhanushkalakmal19 on
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task achievement
Your letter is clear and detailed, effectively covering all points asked in the task. To further enhance the response, you might consider providing a bit more detail on how the keyboard issue specifically impacts tasks (e.g., 'I am finding it difficult to type up reports or respond to emails promptly').
coherence cohesion
Your letter has a logical structure and flows well. To refine it, ensure each paragraph contains a single idea to maintain clarity. For instance, the sentence starting with 'When I called your branch assistant...' could be moved to a new paragraph to enhance readability.
suitable writing tone
You used appropriate, polite, and professional language throughout the letter, which is very suitable for this type of communication.
greeting and closing
Your letter includes a clear greeting and closing, making it polite and reader-friendly.
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