The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The two pie charts show the results of a questionnaire given to 100

guests

of Parkway

Hotel

in 2005 and 2010 which asked them to rate the

hotel

's customer service.

Overall

, the two charts

shows

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many differences. In 2005, almost half the

guests

gave the

hotel

a satisfactory rating, and more than a third thought the

hotel

had very poor or poor service. Fast forward 5 years, and there are notable changes: three-fifths gave the

hotel

a good or excellent score, and less than a fifth of the

guests

gave the accommodation bad

ratings

. Looking at the first graph, it can be noted the excellent and good

ratings

made up the smallest percentages, with only 5% and 14%.

On the other hand

, the satisfactory scores took the majority with 45%. In second and third place are poor and very poor

ratings

, with 21% and 15% respectively, taking up more than one-third of the graph Moving on to the second graph, the first place is now taken by good

ratings

, followed by excellent scores at 39% and 28% in that order. The satisfactory reviews have now dropped by 28%, sitting at 17%. Poor and very poor

ratings

now take up less than

one fifth

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of the graphs, having only 12 and 4

guests

giving

such

ratings

. It is apparent that

at the end

of the decade, customers are leaving much more positive reviews for

this

hotel

.