You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company. Write to the airline and • explain what happened • describe your suitcase and tell them what was in it • find out what they are going to do about it

Dear Sir/Madam, I am writing
this
letter to express my concern regarding my
suitcase
which was lost
last
week
while
I was travelling by plane.
To begin
with, please note that my flight( AI-0292) was on 20th June 2024 from Ahmedabad to New Delhi. I was carrying a 30 KG
suitcase
.
However
, after landing in New Delhi, I could not get my
suitcase
due to
some communication gaps between the airport luggage transfer department.
As a result
, I lost my
suitcase
and have not yet received any update from you. Please note that my
suitcase
is red in colour and manufactured by the American Tourism Company. It is a trolley
suitcase
.
Moreover
, right corner of the
suitcase
, the sticker is
also
visible which shows my name. There are items like clothes, shoes and makeup inside the
suitcase
. In view of the above, please advise me what are next course of action is from your side and how long should I wait for my
suitcase
. If you could not find it,
then
I would recommend refunding me the full amount including the items inside the bag. I am looking forward to hearing from you Yours faithfully, Rob Steve,
Submitted by ahv on

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task response
When describing your suitcase, try to give even more specific details if possible (e.g., brand and model details). This can sometimes increase the chances of retrieval.
coherence cohesion
While the letter is clear and well-structured, consider breaking down the paragraphs more distinctly to emphasize the key points separately (i.e., separating the introduction, suitcase description, and requested actions into different paragraphs). This would enhance readability.
coherence cohesion
Your greeting and closing are both appropriate and polite, contributing to a formal tone suitable for this context.
task response
The response to the prompt is almost complete, meeting the primary requirements. You've clearly explained the situation, described the suitcase and its contents, and inquired about the company's next steps.
Topic Vocabulary:
  • flight itinerary
  • baggage claim
  • missing luggage
  • distinguishing features
  • high-value items
  • sentimental value
  • compensation policy
  • alternative measures
  • regular updates
  • trace the case
  • inquire
  • express dissatisfaction
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