You should spend about 20 minutes on this task. You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: introduce yourself explain the situation say what action you would like the company to take You should write at least 150 words.

Dear Sir, I am writing
this
letter to inform you that I am really
dissapointed
Correct your spelling
disappointed
with your service because
i
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I
show examples
returned
Add an article
the
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new camera for
repaired
Change the form of the verb
repair
show examples
but could not get a single word from your staff ,it has been over a week now. My name is
roop
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Roop
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, and
i
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I
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have been a loyal customer
to
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of
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your company for many years . I live close to your
shope
Correct your spelling
shop
and each member of our family
buy
Correct subject-verb agreement
buys
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electronic devices from your store . I never had issues before with your company service . I bought
this
camera as a gift for my brother's birthday .Unfortunately , It has many faults like
screen
Correct article usage
the screen
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keep
Correct subject-verb agreement
keeps
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on getting frozen ,
picture
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the picture
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quality is low and
lens
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the lens
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also
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is also
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not stable .
Therefore
, I asked one of your staff
member
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members
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to
fixed
Wrong verb form
fix
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it and please inform me as soon as
when
Correct your spelling
the
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repaired
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repair
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done
Add a missing verb
is done
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but it has been over
a
Correct the article-noun agreement
apply
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two weeks
I
Correct word choice
since I
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did
Verb problem
have
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not
heared
Correct your spelling
hear
heard
a single word from your company . I would like you to work on
this
matter as soon as possible .If it will take one more week
then
i
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I
show examples
would like to refund my money back and compensate my time with a gift card as per your policy states. I would like to suggest that you need to provide training to your service team to check all the
equipments
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equipment
types of equipment
pieces of equipment
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weekly so that
customer
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customers
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do not need to face problems in the future. Look forward to your reply. Yours faithfully, Roopkamal Kaur.
Submitted by kmlchahal97 on

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grammar
Some minor errors in word choice and punctuation. Proofreading is recommended.
structure
Be sure to divide content into clear paragraphs: introduction, situation explanation, and your request.
tone
Clear and polite tone throughout the letter.
task response
The letter covers all required points: introduction, situation explanation, and requested action.
Topic Vocabulary:
  • representative
  • troubleshoot
  • recap
  • response
  • repair
  • replace
  • refund
  • inconvenience
  • timely
  • purchase date
  • model number
  • issue
  • malfunction
  • customer satisfaction
  • promptly
  • warranty
  • escalate
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