You should spend about 20 minutes on this task. You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: introduce yourself explain the situation say what action you would like the company to take You should write at least 150 words.

Dear Sir, I am writing
this
letter to inform you that I am really
dissapointed
Correct your spelling
disappointed
with your service because
i
Change the capitalization
I
show examples
returned
Add an article
the
show examples
new camera for
repaired
Change the form of the verb
repair
show examples
but could not get a single word from your staff ,it has been over a week now. My name is
roop
Capitalize word
Roop
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, and
i
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I
show examples
have been a loyal customer
to
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of
show examples
your company for many years . I live close to your
shope
Correct your spelling
shop
and each member of our family
buy
Correct subject-verb agreement
buys
show examples
electronic devices from your store . I never had issues before with your company service . I bought
this
camera as a gift for my brother's birthday .Unfortunately , It has many faults like
screen
Correct article usage
the screen
show examples
keep
Correct subject-verb agreement
keeps
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on getting frozen ,
picture
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the picture
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quality is low and
lens
Correct article usage
the lens
show examples
also
Add a missing verb
is also
show examples
not stable .
Therefore
, I asked one of your staff
member
Change to a plural noun
members
show examples
to
fixed
Wrong verb form
fix
show examples
it and please inform me as soon as
when
Correct your spelling
the
show examples
repaired
Replace the word
repair
show examples
done
Add a missing verb
is done
show examples
but it has been over
a
Correct the article-noun agreement
apply
show examples
two weeks
I
Correct word choice
since I
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did
Verb problem
have
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not
heared
Correct your spelling
hear
heard
a single word from your company . I would like you to work on
this
matter as soon as possible .If it will take one more week
then
i
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I
show examples
would like to refund my money back and compensate my time with a gift card as per your policy states. I would like to suggest that you need to provide training to your service team to check all the
equipments
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equipment
types of equipment
pieces of equipment
show examples
weekly so that
customer
Fix the agreement mistake
customers
show examples
do not need to face problems in the future. Look forward to your reply. Yours faithfully, Roopkamal Kaur.
Submitted by kmlchahal97 on

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grammar
Some minor errors in word choice and punctuation. Proofreading is recommended.
structure
Be sure to divide content into clear paragraphs: introduction, situation explanation, and your request.
tone
Clear and polite tone throughout the letter.
task response
The letter covers all required points: introduction, situation explanation, and requested action.

You are not ready for IELTS Speaking, if you

  • Can’t speak smoothly without pauses.
  • Use simple words and lack vocabulary.
  • Feel nervous and anxious when speaking.
Topic Vocabulary:
  • representative
  • troubleshoot
  • recap
  • response
  • repair
  • replace
  • refund
  • inconvenience
  • timely
  • purchase date
  • model number
  • issue
  • malfunction
  • customer satisfaction
  • promptly
  • warranty
  • escalate
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