IELTS Writing Correction Service
Writing Samples
Band 7.5

You should spend about 20 minutes on this task. You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired. Write a letter to the company. In your letter: introduce yourself explain the situation say what action you would like the company to take You should write at least 150 words.

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Dear Sir/Madam I am writing
this
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 letter to report the faulty
camera
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 in my recent purchase from your
company
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. I am Sandhya Thapa Magar from London, Ontario, Canada. I have been purchasing the gadgets from your
company
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 for the
last
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 five years.
Last
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 week on July 21st which was Tuesday, I made the purchase of a
camera
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 from your
company
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. I assumed it was a new model
camera
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 from the brand Sony with the code 432G123H. On the same day, as I got home and tried to take a picture of my dog. Unfortunately, the quality of the picture which was promised to be great turned out to be on the blurry side. That wasn't the only problem. The click button on the top side of the
camera
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 for the picture seemed not functioning properly. On Tuesday night, I immediately called customer service and explained the issues with the
camera
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. The staff suggested I return the
camera
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 back to the
company
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. In return, they will either
replaced
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be replaced
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 with new ones or fixed within three days.
However
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, there has been no contact back since
then
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. I would appreciate it if you could either replace the
camera
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 with a new one or
repaired
Wrong verb form
repair
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 the existing one within one day. I hope to hear back from you immediately. Yours sincerely Sandhya Thapa Magar

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task achievement
To improve further, consider using a wider range of vocabulary and expressions. For instance, you could have mentioned your frustration more vividly or used more varied transitions between ideas.
coherence cohesion
Make sure that all minor grammatical errors are minimized. Although they do not significantly affect understanding, they can detract from a perfect score. For example, 'replaced with new ones' should be 'replaced with a new one.'
task achievement
You have provided a clear introduction and explanation of the problem with the camera. This helps in achieving a complete response to the task.
coherence cohesion
The letter is well-organized with each paragraph focusing on a specific idea, such as the introduction, explanation of the issue, and the desired action.
task achievement
You used a suitable tone for a formal complaint letter, which is polite yet firm.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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Topic Vocabulary:
  • representative
  • troubleshoot
  • recap
  • response
  • repair
  • replace
  • refund
  • inconvenience
  • timely
  • purchase date
  • model number
  • issue
  • malfunction
  • customer satisfaction
  • promptly
  • warranty
  • escalate
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