You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter – introduce yourself – explain the situation – say what action you would like the company to take
Dear Sir/Madam,
My name is Gursewak Singh, and I rented a
car
from your company two weeks ago. The car
I received was not the one I was promised. The color
and model were different, which was disappointing. To make matters worse, the air conditioner stopped working shortly after I picked up the Change the spelling
colour
car
.
I had planned a trip with my family, but the malfunctioning air conditioner made the journey uncomfortable. I called your company last
week to report this
issue, but it has not been repaired yet.
If the air conditioner cannot be fixed by tomorrow, I kindly request a full refund so that I can rent another car
.
I hope to receive a prompt and satisfactory response from you.
Thank you,
Gursewak SinghSubmitted by amarjot755 on
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task achievement
Your letter addresses all the required points and maintains a suitable tone. However, to enhance clarity, consider providing a bit more information about the timeline and why the prompt response is crucial for your plans.
coherence cohesion
Your letter is well-structured with clear paragraphs for each idea. Adding transitional phrases could further improve the flow and cohesion of your arguments.
task achievement
You clearly introduced yourself and explained the situation in a concise manner.
task achievement
You maintained a polite and formal tone throughout the letter.
coherence cohesion
The letter is logically structured with each paragraph addressing a different point, making it easy to follow.
The Closing
The style of the letter determine how you have to close it.
Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.
Formal style (To someone you have not met, whose name you don’t know)
- Yours faithfully,
Semi-formal (To someone you may or may not have met, whose last name you know)
- Yours sincerely,
Informal (To someone you know well, whose first name you know and use)
- Best regards,
- Warm wishes,