You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera had still not been repaired. Write a letter to the company. In your letter: •Introduce yourself •Explain the situation •Say what action you would like the company to take

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Dear Mr or
Capitalize word
Madam
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madam
Capitalize word
Madam
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I am writing to complain about
camera
Add an article
the camera
a camera
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that
i
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I
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bought a week ago. I have bought a new
camera
but when
i
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I
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got it home
i
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I
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found it had some problems. I returned the
camera
and spoke to the company representative a week ago but the
camera
has still not been repaired.
Firstly
, there
is
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are
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some problems with the
camera
and
i
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I
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can forgive it. Cause all companyʼs may
can
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apply
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makr
Correct your spelling
make
problems.
Secondly
,
i
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I
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returned the
camera
and spoke to the company representative a week ago ! But they donʼt
repaire
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repair
repaired
it yet.Maybe, they have a lot of calls like me. What a terrible service is it
?
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!
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I suggest that you replace the item. Unfortunately, you wonʼt have customers in the future. I have
ana
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some
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advice for you, hire
a
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apply
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new workers I look forward to receiving a replacement.
Correct the word
Yours
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Your
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Yours
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faithfully, Mr Temur
Submitted by omondavlat91 on

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task achievement
Ensure the letter is free from grammatical and spelling errors. For instance, 'i' should be 'I', 'your faithfully' should be 'yours faithfully', and 'ana advice' should be 'an advice'.
task achievement
Provide specific details such as the model of the camera and when exactly it was purchased. Providing this context will give the recipient clear information.
coherence and cohesion
Make sure each paragraph discusses a single idea. Some sentences in the letter mix multiple ideas, making it difficult for the reader to follow.
coherence and cohesion
The greeting 'Dear Mr or madam' should be specific. If the specific name is not known, 'Dear Sir or Madam' is more appropriate.
task achievement
The letter clearly introduces the problem and provides details about the steps already taken to resolve it.
task achievement
You have stated clearly what action you would like the company to take, which is to replace the item.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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