You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaints
Dear Sir or Madam
I am Nilufar, one of your guests. I am writing in order to complain about
hotel
Add an article
the hotel
as well as
how you can fix my complaints.
To begin
with, I have stayed for 3 nights in room number 199 to attend the conference with my company. Unfortunately
I had a bad experience with the facilities in my room.
Add a comma
Unfortunately,
Furthermore
, the air conditioner was not working, the furniture was very old and there was no hot water in the bathroom.
Therefore
I phoned the hotel service to fix this
issues
, but I was Fix the agreement mistake
issue
no
satisfied with their actions. Actually, If I had known that the service was going to be so bad, I would asked my manager to hold the conference at another lodging.
Correct your spelling
not
Finally
, I would be grateful if you could help resolve these issues as soon as possible because my company is going to hold another conference next month.
I trust that you will handle this
matter apparently.
I look forward to hearing from you soon.
Yours faithfully
Nilufar SharipovaSubmitted by omondavlat91 on
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task achievement
Ensure that you provide more specific details about each problem to enhance the clarity of your complaint.
coherence cohesion
The detailed explanations of the problems and the request for future improvement were well done; however, more organization within paragraphs could further improve clarity.
task achievement
The letter covers all required points (location, issues, suggestions for improvement).
task achievement
The tone of the letter is appropriate and polite, which strengthens the effectiveness of the complaint.
coherence cohesion
The greeting and closing of the letter are well-managed and professional.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.