Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio

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Dear Sir or Madam, I am writing
this
letter to let you know that your shop has taken more than a week to return my
radio
which was given for fixing the antenna issue. Two weeks ago I purchased
this
brand new
radio
from your
karama
Change the capitalization
Karama
karma
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branch. In just two days after my purchase, I noticed a slight dysfunction
while
changing
radio
channels. The issue got aggravated as the days passed.
Then
I took it to your branch and your service executive confirmed that the
radio
has an antenna issue that needs to be fixed. It is very disappointing to know that your shop has sold me
a faulty equipment
Remove the article
faulty equipment
a piece of faulty equipment
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. On top of
this
problem, I am
also
experiencing
a
Correct article usage
apply
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bad customer service from your repair team. They confirmed
me
Change preposition
to me
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that the
radio
will
Wrong verb form
would
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be fixed and returned in two days. It has been more than a week
I
Correct word choice
since I
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did not receive any feedback. I need an explanation
on
Change preposition
of
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this
delay from your end. I need my
radio
to be returned today or replace it with a new
radio
. Yours faithfully,
Submitted by msrinivas7866 on

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task achievement
Consider adding more specific details about the radio purchase for better task response.
coherence cohesion
Work on elaborating each paragraph a bit more to maintain a single idea per paragraph more effectively.
greeting and closing
The greeting and closing are appropriate and polite, enhancing the formal tone of the letter.
logical structure
The letter follows a logical structure, moving from the problem encountered to actions already taken, frustrations experienced, and finally stating the expectations.
Topic Vocabulary:
  • malfunctioning
  • inconvenience
  • promptly
  • compensation
  • customer satisfaction
  • reliable
  • favorable resolution
  • essential
  • retail business
  • well-known chain
  • swift resolution
  • personal use
  • disappointment
  • frustration
  • inquiry
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