You stayed at a hotel to attend a company meeting and you were dissatisfied with your stay. Write a letter to the meeting organiser. In your letter – Provide the details of your meeting – Explain what you were dissatisfied with – Suggest what the hotel should do to resolve the issue.
Dear Sir / Madam,
I am writing
this
letter to express my acute dissatisfaction with my recent stay at your Hotel Ramada Encore 19, Brisbane.
I am Jacob, a manager of the Hilton branch office of Bris Bank. I was there to attend my company’s annual general meeting in your hotel and my stay was planned for two days. That was the 23rd and 24th of last
month.
However
, I have faced two drastic issues during my stay, which left me in an annoyed state. First of all, hygiene was not taken care of at all because the two towels and the only bed sheet provided were dirty and stinky. Another major issue was the non-functionality of the lift, I got stuck in it and eventually arrived late for the meeting.
Therefore
, not only do I want you to take action against the concerned staff for shirking their cleaning duty but also
it is essential to make the lift service always in order. These small changes are rather essential to maintain goodwill among customers like me.
I hope you will look into these matters personally and act accordingly
to resolve the issues.
Yours faithfully,
Jacob BrownSubmitted by Mrjit147 on
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coherence cohesion
To reach a perfect score, consider refining the logical flow of information to enhance coherence. For example, starting with a brief positive statement about the hotel could balance the tone and lead more smoothly into the complaints.
task achievement
Although the response is complete, adding more specific requests for resolution and thanking the organizer for their time and consideration can improve the effectiveness of the task response.
task achievement
You provided a clear and concise account of both the meeting details and the issues faced, which effectively fulfills the task requirements.
coherence cohesion
The structure of the letter, with a clear introduction, body, and conclusion, enhances readability and ensures that each point is addressed separately.