You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box. Write a letter to the local representative of the company. In your letter • give details of the camera and where you bought it • explain what has happened • say what you want him/her to do about it

Good afternoon, dear sir/madam. I'm writing
this
letter with the purpose of settling some issues with my new camera. It was bought in Japan one week ago, on June 15th, in your central shop in Osaka. It is a new generation D-900 digital camera. I didn't open the box in the store, because I was interested in getting my tax back.
However
, your company has the best reputation, so I didn't worry.
Furthermore
, when I opened my camera at home, I realised that there was an insufficient amount of filters. There were only 3, and it would be 4. In conclusion, I will be happy to get the missing filter from your company by mail. I have attached photos,
depict
Correct pronoun usage
that depict
show examples
the contents of the box. Best regards, Anastassia.
Submitted by anastasia on

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task achievement
Include a specific call to action or a deadline by which you'd like the missing filter to be sent. This can make your request seem more urgent and clear.
task achievement
Try to elaborate a bit more on why the missing filter is important or how it impacts your use of the camera. This can help create a stronger case for why the issue needs to be resolved.
coherence cohesion
Make sure all details are thoroughly clear. For example, specify that the attached photos show the original content to validate your claim.
logical structure
The letter has a strong and clear introduction, body, and conclusion, making it easy to follow.
greeting and closing
Your tone is polite and professional, which is appropriate for this kind of correspondence.
single idea per paragraph
Each paragraph deals with a single idea, which helps in maintaining clarity and focus.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • local representative
  • important items missing
  • purchase details
  • model and brand
  • missing accessories
  • inconvenience
  • use to its full extent
  • urgent request
  • partial refund
  • alternative solution
  • exchange unit
  • correct the issue
  • look forward to your prompt response
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