You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaints
Dear Sir/Madam
I would like to express my dissatisfaction about my
last
visit to your Overhorizon hotel on 1st April.
We
were six members of my company there for business work, and our room was specifically 245 East.
The service that was provided to us was different from our expectations for a five-star hotel. I was totally surprised by that. Let me please explain what we faced there. Correct pronoun usage
There
Firstly
, the AC was extremely hot and was not adjustable; however
, we called the engineering department to fix it, but we suffered a lot initially
till the problem was resolved. Secondly
, the room was not luxurious or similar to what we booked through your website. It is at a level of three stars. Finally
, there was no meeting room for companies or work-type missions.
I would greatly appreciate it if you could raise my voice to your team members and manager to avoid such
matters for other visitors. Furthermore
, I would appreciate it if you could refund half of the hotel price for our stay as it was not ideal.
I look forward to hearing from you.
Please contact me if you have inquiries regarding my bank account, address, or credit card details for the fund.
Yours Sincerely
Mohamed AliSubmitted by holamonem79 on
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task achievement
Try to expand on your explanations a bit more to provide a clearer picture of the issues you faced and their impact on your stay.
coherence cohesion
Ensure that each paragraph contains a single, clear idea to improve the overall flow and readability of your letter.
coherence cohesion
The letter has a clear and polite greeting and closing, which is appropriate for a formal complaint.
task achievement
Your writing tone is appropriate for a formal complaint and demonstrates politeness despite the dissatisfaction.
coherence cohesion
The logical structure of the letter is good, with a clear introduction, explanation of issues, and suggestions for resolving the complaint.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.