There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter • describe the complaints that have been made • say why the reception area is important • suggest how the reception area could be improved

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Dear Manager, I am writing
this
letter about the feedback we have recently received about the reception area from the
visitors
. They are mostly concerned about the fact that our company's front desk is far away from the entrance and there is not enough space for the
visitors
to wait. Apart from that the waiting area always remains wet, especially in the daytime. As you know the front desk is the most important place in any firm because it is the first entry point and the face of the company.
Besides
, being the entry point it is
also
where the
visitors
show up all the time. Well, I have some suggestions regarding the improvement of our front desk.
Firstly
, we can move it near to the entrance door so that people would not have a hard time finding it.
Secondly
, we can arrange some chairs
instead
of having two couches which can accommodate many
visitors
.
Lastly
, I would suggest that we have the cleaning company sweep the floor later in the night after working hours or else we can have them finish their work before the start of operating hours. Yours faithfully, Hassan
Submitted by hassan05.quadri on

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task achievement
Try to provide more specific details or examples to fully address the complaints and how they affect the visitors.
coherence cohesion
Ensure each paragraph discusses a single clear idea for better coherence.
greeting and closing
The greeting and closing are appropriate and formal, which is suitable for a letter to a manager.
logical structure
The overall structure of the letter is logical and easy to follow.
task achievement
The suggestions provided for improving the reception area are clear and practical.
suitable writing tone
The tone of the letter is professional and respectful.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • complaints
  • reception area
  • unwelcoming
  • signage
  • aesthetic appeal
  • directional signage
  • ticketing system
  • professionalism
  • feedback system
  • continuous improvement
  • welcoming atmosphere
  • efficient
  • clear signage
  • comfortable seating
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